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Disclaimer: We are not attorneys and cannot act as your legal representative. However, we can determine whether the company or agent is following insurance laws and your policy. Results vary from explaining a situation to getting a claim paid.

What is a complaint?

What is quality of care?

If you have a Provider concern or complaint you can always call 1-800-Medicare (24 hours a day, seven days a week)

If you have a suspicion that you were a target of fraud or abuse call the SMP (Senior Medicare Patrol) or SHIBA at 1-800-247-4422.
Remember you can protect yourself against some targets by simply:

  • Never giving your Medicare/Medicaid number to strangers or anyone offering “free” service
  • Never accept medical supplies/equipment from a door-to-door salesperson
  • Always call your provider if you need clarification of questionable charges



Have Questions? Call SHIBA: 1-800-247-4422

SHIBA is a program provided by the Idaho Department of Insurance with financial assistance through a grant from the Administration for Community Living (ACL). SHIBA is Idaho’s State Health Insurance Assistance Programs (SHIP), a program that helps states enhance and support a network of local staff and volunteers to assist people with Medicare.


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