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The consumer complaint comparison guide provides you with helpful information to assess your insurance company and compare it against other insurance companies.

The consumer complaint index measures the number of consumer complaints for one company in relation to other companies in the same market. A company with a complaint index of 1 has an average number of complaints. A company with a complaint index higher than 1 has more complaints than average.

Definitions: Complaint | Complaint Index | Market Share | Premium

To sort by category, click on the column header.

Company Name# of ComplaintsIndexMarket SharePremium
Allstate Fire & Cas Ins Co00.006.00 %$56,956,217
American Family Ins Co00.001.14 %$10,823,269
American Family Mut Ins Co SI00.001.52 %$14,437,709
Auto Owners Ins Co00.001.41 %$13,354,478
Farm Bureau Mut Ins Co Of ID00.0010.42 %$98,872,537
Farmers Ins Co Of ID00.007.67 %$72,752,957
GEICO Advantage Ins Co00.003.32 %$31,470,568
GEICO Choice Ins Co14.062.46 %$23,355,526
Geico Gen Ins Co00.001.95 %$18,515,581
LM Gen Ins Co29.992.00 %$19,000,251
Progressive Direct Ins Co00.004.00 %$37,928,945
Progressive Northwestern Ins Co00.005.06 %$48,011,430
Safeco Ins Co Of IL11.327.58 %$71,952,626
Standard Fire Ins Co00.001.58 %$14,960,619
State Farm Fire & Cas Co16.021.66 %$15,759,148
State Farm Mut Auto Ins Co32.2413.38 %$126,962,470
United Serv Automobile Assn00.001.85 %$17,528,809
USAA Cas Ins Co00.001.71 %$16,247,990
USAA Gen Ind Co00.001.32 %$12,471,221
Viking Ins Co Of WI00.001.86 %$17,673,103