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Below is insurance company contact information intended for auto body shops. The contact information is not intended for the general public.

Recognizing the value of effective communication, the Idaho Department of Insurance has created this page to facilitate improved interactions between auto body shops and insurance companies involved in the auto repair, estimates, costs, and payments process. By streamlining the point of contact whereby auto body shops can rely on one key person with each insurance company to handle escalated issues concerning auto body repair claims, we can better serve our Idahoans when it comes to getting their vehicles repaired and back on the road safely.

The list of designated insurance company contacts is provided below.

Please contact Scott Frost at the Idaho Department of Insurance at (208)-334-4277 to update any insurance company contact information.

Insurance Company NameContactAddressEmailPhone
Ace American Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Ace Fire Underwriters Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Ace Property and Casualty Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Agri General Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
All America Insurance CompanySetphanie Showalter800 S. Washington St., Van Went, OH 45891sshowalter@central-insurance.com419-238-1010 ext 296
Alliance Insurance Company, Inc. NAIC 19186Sandy Baldwin, Casualty Claims Manager112 N. Main P O Box 1401, McPherson, KS 67460sandy-baldwin@familcom620-241-2200 x 1213
American Empire Insurance CompanyJean Horne301 E. 4th Street, Cincinnati, OH 45202P&CClaimsCompliance@GAIG.com513-287-8729
American Empire Surplus Lines Insurance CompanyJean Horne301 E. 4th Street, Cincinnati, OH 45202P&CClaimsCompliance@GAIG.com513-287-8729
American Family Mutual Insurance Company, S.I.Lisa McNally6000 American Parkway, Madison, WI 53783lmcnally@amfam.com800-692-6326 e:52563
Amica Mutual Insurance CompanyScott Berard5005 Meadows Road, Suite 350, Lake Oswego, OR 97035sberard@amica.com800-882-6422 x 21590
Auto-Owners Insurance CompanyMatthew BallengerP O Box 190300 Boise, ID 83719ballenger.matthew@aoins.com208-884-5289 Ext 582
Badger MutualDan FiloP O Box 2092, Milwaukee, WI 53201dfilo@badgermutual.com414-587-8584
Bankers Standard Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Central Mutual InsuranceStephanie Showalter800 S. Washington Street, Van Went, OH 45891sshowalter@central-insuranc.com419-238-1010 Ext 296
Century Indemnity CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Century-National Insurance CompanyShane Mitchener5757 Phantom Dr. Ste 200, Hazelwood, MO 63042DOI.Complaints@ngic.com314-493-7987
Chubb Custom Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Chubb Indemnity Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Chubb National Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Country Casualty Insurance Company NAIC 20982Tim Golliday, Manager, Material DamageBloomington, ILtim.golliday@countryfinancial.com855-227-4360
Country Mutual Insurance CompanyTim Golliday, Manager, Material DamageBloomington, ILtim.golliday@countryfinancial.com855-227-4360
Country Preferred Insurance CompanyTim Golliday, Manager, Material DamageBloomington, ILtim.golliday@countryfinancial.com855-227-4360
Dairyland Insurance CompanyPatrick Schultz1800 North Point Drive, Stevens Point, WI 54481patrick.schultz@sentry.com715-346-7557
Direct General Life Insurance CompanyShane Mitchener5757 Phantom Dr. Ste 200, Hazelwood, MO 63042DOI.Complaints@ngic.com314-493-7987
Direct National Insurance CompanyShane Mitchener5757 Phantom Dr. Ste 200, Hazelwood, MO 63042DOI.Complaints@ngic.com314-493-7987
Employers Mutual Casualty CompanyJohn Savage717 Mulberry St., Des Moines, IA 50309John.A.Savage@EMCIns.com515-345-2249
Executive Risk Indemnity Inc.Paul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Executive Risk Speciality Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Farm Bureau Mutual Insurance Company of IdahoSteve Johnson275 Tierra Vista Dr., Pocatello, ID 83201sjohnson@idfbins.com208-947-2478
Farmers Alliance Mutual Insurance Company NAIC 19194SAndy Baldwin, Casualty Claims Manager112 N. Main P O Box 1401, McPherson, KS 67460sandy-baldwin@fami.com620-241-2200 x 1213
Federal Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Florists' Mutual Insurance CompanyPatrick Schultz1800 North Point Drive, Stevens Point, WI 54481patrick.schultz@sentry.com715-346-7557
Geico Casualty CompanyGarth Dixon5260 WESTERN AVENUEgardixon@geico.com 208-740-0558
Grange Insurance Association, NAIC 22101Steve Trop200 Cedar Street, Seattle, WA 98121steve.trop@grange.com800-247-2673 ext 226
Great American Alliance Insurance CompanyJean Horne301 E. 4th Street, Cincinnati, OH 45202P&CClaimsCompliance@GAIG.com513-287-8729
Great American Assurance CompanyJean Horne301 E. 4th Street, Cincinnati, OH 45202P&CClaimsCompliance@GAIG.com513-287-8729
Great American E & S Insurance CompanyJean Horne301 E. 4th Street, Cincinnati, OH 45202P&CClaimsCompliance@GAIG.com513-287-8729
Great American Fidelity Insurance CompanyJean Horne301 E. 4th Street, Cincinnati, OH 45202P&CClaimsCompliance@GAIG.com513-287-8729
Great American Insurance CompanyJean Horne301 E. 4th Street, Cincinnati, OH 45020P&CClaimsCompliance@GAIG.com513-287-8729
Great American Insurance Company of New YorkJean Horne301 E. 4th Street, Cincinnati, OH 45202P&CClaimsCompliance@GAIG.com513-287-8729
Great American Protection Insurance CompanyJean Horne301 E. 4th Street, Cincinnati, OH 45202P&CClaimsCompliance@GAIG.com513-287-8729
Great American Security Insurance CompanyJean Horne301 E. 4th Street, Cincinnati, OH 45202P&CClaimsCompliance@GAIG.com513-287-8729
Great American Spirit Insurance CompanyJean Horne301 E. 4th Street, Cincinnati, OH 45202P&CClaimsCompliance@GAIG.com513-287-8729
Great Northern Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
IDS Property Casualty Insurance CompanyBrad Metzger3500 Packerland Dr., De Pere, WI 54313-9070Bradley.Metzger@ampf.com920-330-5996
Illinois Union Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Indemnity Insurance Company of North AmericaPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Insurance Company of North AmericaPaul Herzner50 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Integon Indemnity Corp.Shane Mitchener5757 Phantom Dr. Ste 200, Hazelwood, MO 63042DOI.Complaints@ngic.com314-493-7987
Integon National Insurance CompanyShane Mitchener5757 Phantom Dr. Ste 200, Hazelwood, MO 63042DOI.Complaints@ngic.com314-493-7987
Liberty Mutual Insurance CompanyKrista Young175 Berkeley Street, Boston, MA 02116Krista.Young@LibertyMutual.com857-224-2067
MAPFRE Insurance CompanyJeffrey Norwood11 Gore Road, Webster, Ma. 01570jnorwood@mapfreusa.com503-951-0001
Metropolitan General Insurance CompanyKevin Heffernan9797 Springboro Pike, Dayton OH 45448kdheffernan@metlife.com800-854-6011 ex 4548
Metropolitan Group Property and Casualty Insurance CompanyKevin Heffernan9797 Springboro Pike, Dayton OH 45448kdheffernan@metlife.com800-854-6011 ex 4548
Metropolitan Property and Casualty Insurance CompanyKevin Heffernan9797 Springboro Pike, Dayton OH 45448kdheffernan@metlife.com800-854-6011 ext 454
MIC General Insurance Corp.Shane Mitchener5757 Phantom Dr. Ste 200, Hazelwood, MO 63042DOI.Complaints@ngic.com314-493-7987
Middlesex Insurance CompanyPatrick Schultz1800 North Point Drive, Stevens Point, WI 54481patrick.schultz@sentry.com715-346-7557
Mountain Valley Indemnity CompanyShane Mitchener5757 Phantom Dr. Ste 200, Hazelwood, MO 63042DOI.Complaints@ngic.com314-493-7987
National General Assurance CompanyShane Mitchener5757 Phantom Dr. Ste 200, Hazelwood, MO 63042DOI.Complaints@ngic.com314-493-7987
National General Insurance CompanyShane Mitchener5757 Phantom Dr. Ste 200, Hazelwood, MO 63042DOI.Complaints@ngic.com314-493-7987
National General Insurance Online, Inc.Shane Mitchener757 Phantom Dr. Ste 200, Hazelwood, MO 63042DOI.Complaints@ngic.com314-493-7987
National Health Insurance CompanyShane Mitchener5757 Phantom Dr. Ste 200, Hazelwood, MO 63042DOI.Complaints@ngic.com314-493-7987
Pacific Employers Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Pacific Indemnity CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Parker Centennial Assurance CompanyPatrick Schultz1800 North Point Drive, Stevens Point, WI 54481patrick.schultz@sentry.com715-346-7557
Peak Property and Casualty of WisconsinPatrick Schultz1800 North Point Drive, Stevens Point, WI 54481patrick.schultz@sentry.com715-346-7557
Penn Millers Insurance CompanyPaul HerznerAllen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Permanent General Assurance Corp.Jeff Jackson2636 Elm Hill Pike, Ste 510, Nashville, TN 37214JeffJackson@thegeneral.com615-744-1059
Pharmacists Mutual Insurance CompanyRoxanne Wibben808 Hwy 18 W P O Box 370, Algona, IA 50511roxanne.wibben@phmic.com5152952461 ext 7445
Progressive Casualty Insurance CompanyKevin Booth6300 WILSON MILLS ROAD, W33, CLEVELAND, OH 44143-2182Kevin_A_Booth@Progressive.com406-529-9096
Safeco Insurance Company of AmericaKrista Young175 Berkeley Street, Boston, MA 02116Krista.Young@LibertyMutual.com857-224-2067
Sentry Casualty CompanyPatrick Schultz800 North Point Drive, Stevens Point, WI 54481patrick.schultz@sentry.com715-346-7557
Sentry Insurance-a Mutual CompanyPatrick Schultz1800 North Point Drive, Stevens Point, WI 54481patrick.schultz@sentry.com715-346-7557
Sentry Select Insurance CompanyPatrick Schultz800 North Point Drive, Stevens Point, WI 54481patrick.schultz@sentry.com715-346-7557
State Farm Fire & Casualty CompanyKevin Marler1 State Farm Plaza, Bloomington, IL 61710-0001kevin.l.marler.ctcu@statefarm.com253-448-0949
State Farm Mutual Automobile Insurance CompanyKevin Marler1 State Farm Plaza, Bloomington, IL 61710-0001kevin.l.marler.ctcu@statefarm.com253-448-0949
Stillwater Property and Casualty Insurance CompanyLisa Norgard4905 Belfort Rd, Ste 110, Jacksonville, FL 32256 lisa.norgard@stillwater.com402-599-8345
Sublimity Insurance CompanyTricia MittigP O Box 219, 100 SW Sublimity Blvd., Sublmity, OR 97385-0219triciam@sublimityins.com503-769-2104
United Heritage Property & Casualty CompanySean ButlerBoise, Idahosbutler@unitedheritage.com208-493-6127
USAA Casualty Insurance CompanyR.J. Brauneker9800 Fredericksburg Road, San Antonio, TX 78288RJ.Brauneker@USAA.com 813-615-6287
USAA General Indemnity CompanyR.J. Brauneker9800 Fredericksburg Road, San Antonio, TX 78288RJ.Brauneker@USAA.com 813-615-6287
Vigilant Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Viking Insurance Company of WisconsinPatrick Schultz1800 North Point Drive, Stevens Point, WI 54481patrick.schultz@sentry.com715-346-7557
Westchester Fire Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Westchester Surplus Lines Insurance CompanyPaul Herzner150 Allen Road, Ste 101, Basking Ridge, NJ 07920paul.herzner@chubb.com914-606-2228
Western Community Insurance CompanySteve Johnson275 Tierra Vista Dr., Pocatello, ID 83201sjohnson@idfbins.com208-947-2478
Western National Insurance GroupJeffrey Cornell4700 West 77th St., Edina, MN 55435-4818jeffrey.cornell@wnins.com800-862-6070 ext 725