Consumers need to closely read the explanation of benefits (EOB) forms that health insurers send to
policyholders, listing their latest medical treatment expenses.
This is important to uncovering dishonest medical providers and identity thieves who've made bogus claims
against the consumer's policy.
EOBs that are confusing will discourage policyholders from understanding or even reading their EOBs
closely, thus making it harder to detect fraudulent billings.